Taxibank operates under ISO 9001:2000 procedures gained through BSI certification. Taxibank takes pride in its commitment to quality and as such has implemented various key steps to ensure that quality is at the heart of our business.

These steps include a full induction process, the issuing of a staff handbook and training for all staff members in accordance with the ISO 9001:2000 quality management process. Regular staff meetings are held to review customer feedback with the results of these meetings and the customer feedback forming the basis for weekly management internal service review meetings.

An excerpt from the company quality statement:

"It is the policy of Taxibank to deliver a service to our customers that will be beyond their expectations.

Taxibank is fully committed to meet customer, legal and regulatory requirements.

Passenger and driver safety remains paramount and Taxibank will accommodate any changes that are critical or affordable to enhance this criteria.

Customer retention is essential and complaints will be recorded, investigated and dealt with promptly by assigned personnel in the appropriate way.

Taxibank premises and equipment will be maintained to the highest standards. We will strive to uphold our quality image by ensuring that all suppliers used exceed the criteria laid down in our sub-contract agreement.

Staff uniforms will be worn in a professional manner and all personnel will represent and endorse our policy and image.

Taxibank values all its personnel in a balanced and equitable manner.

All personnel will be trained to effectively carry out the tasks designated to them and any skills shortages in the operation of the assigned duties will be initially addressed by further training. Contracts of employment will be issued to all staff and all interests will be served by the observance of the rules and conditions set.

Taxibank is committed to continuous improvement and will evaluate its progress and standing by seeking trade, local authority and national quality accreditations. In the event of shortfalls we will implement any necessary changes to overcome these."